Activating your top-up

Yes, you can. You can select the option to receive your top-up code via text message during the ordering process. This option can be selected on the overview page. Enter your mobile number in the adjacent field. Please make sure you enter the correct number.

Failure to receive your top-up code can be the result of one of the following:

• You may have entered the wrong e-mail address. Your top-up code has either been sent to the wrong or a non-existent e-mail address.

Tip: You can view the top-up code connected to your order directly via your opwaarderen.nl account once your payment has been processed.

• In some cases, the e-mail containing your top-up code has been marked as spam by mistake and has been sent to your spambox. Always check your e-mail account's spambox.

You will not automatically receive your top-up code from us via text message. You can select this option during the order process. You can enter your mobile number at the same time.

Have you selected the option to receive your top-up code via text message but have you not received it?

• You may have entered the wrong phone number.
• Your text message may have been delayed as a result of your provider's delivery problems./li>

You will receive e-mail with your top-up code by default. This message will be sent to the e-mail address you have provided.

Tip: You can also view the top-up code connected to your order directly via your opwaarderen.nl account once your payment has been processed.

Checked your inbox, spam box and the correct account but have not received a top-up code from us? E-mail us stating your e-mail address and order number. You will receive your top-up code again within one working day.

There are a number of reasons why you cannot register your top-up your credit with your provider.

• Your provider's prepaid platform is subject to technical issues and is currently unavailable. This problem usually only takes a few hours to resolve. Please try again later.
• You have entered the wrong top-up code or you have not entered all the digits.. Please check your top-up code and try again.
• The top-up code you have purchased is not compatible with the mobile provider you are trying to register it with. Please check if the top-up code you have purchased is from the right provider and if it matches the SIM card in your phone.

Please contact your provider's customer service department if you have checked the above but still cannot register your top-up credit. Using the top-up code and the accompanying serial number, they can look into why you cannot register your top-up. In most cases, they will take care of everything and will top up your credit manually.

Aufladen.de does not provide any extra or free credit when you purchase top-up. This is something your provider does. Please contact your provider's customer service department. f you were promised extra or free credit (as a result of a special offer) and you have not received it. They can look into what may have gone wrong when allocating extra or free top-up. They can also take care of everything if you are eligible for extra or free top-up.

Unfortunately, you cannot return or exchange a top-up code you have received from us. You can sell/give your top-up code to someone you know who does have a prepaid SIM card for the appropriate provider.